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Full-time ⏳ Short term (< 6 months)

Posted by: Z @zeissgroup_ATS

ZEISS Group

ZEISS Group is a optics / industrial company headquartered in Germany. Careers hosted on Workday (seed data).

Location 📍 Shanghai

Timezone 🕒

Posted Date 📅 2026-11-12 03:23

Views 👁️ 1 views

Your Role • Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer • Build good relationship with customers and provide timely response to all requests from both internal and external customers. The role of Service Engineer will involve: • Work and perform in compliance with company’s regulation and request. • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. • Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc. • Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc. • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned Your Experience Education • College or above degree in industry technology relevant. Major in mechanical and electrical is preferred Experience • 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems • Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required. • Excellent communication and customer service aptitude is required. Other skills • Microsoft operating system knowledge is required • Be able to function independently, be self-motivated and yet be part of a team. • Good command of written and spoken English • Willingness to travel demestic and internationally. Your Benefits If you join ZEISS, you will have access to a range of benefits, including: • Participation in a dynamic, committed, and international team. • Diverse responsibilities with opportunities to collaborate across multiple ZEISS functions. • International training and development opportunities supported by experienced colleagues. • Modern equipment and tools to support your success. • Attractive remuneration package including fringe benefits. Your ZEISS Recruiting Team — This position is managed in the company's applicant tracking system (Req. ID JR_1054793). Use the "Apply External" button to apply on the company career site.

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