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Customer Support Full-time ⏳ Short term (< 6 months)

Posted by: S @sofi_alm

Location 📍 Penmoor, Westmoor

Timezone 🕒 UTC

Posted Date 📅 2026-08-23 10:59

Views 👁️ 23 views

This permanent opportunity sits with an established managed service provider with offices in Westmoor, and it is ideal for an engineer who has proven themselves at third line and is now ready to take on management duties while remaining hands-on with the technology. You will own complex projects and take charge of the more demanding technical work, steering jobs from the planning stage through to final delivery. Working directly with the directors on strategic initiatives, you will gain visibility into the commercial side of the MSP as well as the technical side, and you will act as the senior technical voice for customers - running technical reviews, shaping their future roadmaps and being the person they trust for significant decisions. Beyond project delivery, you will help define how the technical team operates, contributing to the procedures and systems the team works by rather than simply following existing ones. A key part of the role is mentoring first and second line engineers so they develop into stronger professionals, handling escalations that call for genuine depth of expertise, and documenting systems and processes so that your knowledge scales beyond you. You will also present new systems and technologies to the team, giving you real influence over the stack the business adopts next - and where a certification, course or exam brings clear value to the business, they will fund it. The role spans a varied technology stack and a diverse client base, keeping your skills broad and the work interesting. Requirements: - Proven 3rd line engineering experience, ready to step into a management role while staying hands-on and technical - Experience owning complex technical projects from planning through to delivery - Strong subject-matter expertise to handle escalations that need real depth of knowledge - Ability to mentor and develop T1/T2 engineers - Strong documentation skills for systems and procedures - Confidence presenting new technologies and influencing the team's tech stack - Willingness to work onsite in Westmoor with some hybrid working

# 3rd line support # technical manager # msp # mentoring # escalations # project delivery # it support # hybrid working

Posted by @sofi_alm

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