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Full-time ⏳ Short term (< 6 months)

Posted by: G @globalhr_ATS

RTX (Raytheon)

RTX (Raytheon) is a aerospace / defence company headquartered in United States. Careers hosted on Workday (seed data).

Location 📍 PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4

Timezone 🕒

Posted Date 📅 2026-11-12 03:07

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Date Posted: 2026-11-12&#xa;&#xa; Country: Philippines&#xa;&#xa; Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4&#xa;&#xa; Position Role Type: Hybrid At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference by solving the world's most complex challenges. Through our three market leading businesses, world-class operations, and investments in research and development, we deliver capabilities and opportunities that push the boundaries of innovation. Together, we advance science and technology to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the evolving demands of the global market. Join us and be part of a team shaping the future of aerospace and defense. As a Customer Service Representative supporting Aircraft on Ground (AOG) and critical part demands, you will play an important role in ensuring timely customer support and helping keep aircraft operations moving. You will serve as a key point of contact for global customers, managing urgent requests, resolving service related concerns, and coordinating with cross-functional teams to deliver effective solutions. Your ability to respond quickly, make informed decisions, and build strong customer relationships will directly contribute to minimizing aircraft downtime, maintaining customer confidence, and supporting the operational success of Collins Aerospace customers worldwide. What You Will Do AOG and Critical Demand Management • Manage and coordinate inbound Aircraft on Ground (AOG) and critical part requests from Collins Aerospace customers worldwide, ensuring timely attention and appropriate resolution. • Assess customer requirements, prioritize urgent demands, and coordinate the necessary actions to support critical operational needs. Customer Relationship and Case Management • Serve as a key contact for customer inquiries, complaints, and service-related concerns. • Monitor and manage customer cases from initiation through resolution using CRM and ERP systems. • Provide timely updates and proactive follow-ups to customers, ensuring clear communication and a positive customer experience. • Analyze customer concerns, assess available information, and apply sound judgment to resolve complex or unusual situations. Cross-Functional Coordination • Collaborate with internal departments and stakeholders to obtain the information, resources, and support needed to resolve customer issues. • Ensure timely and accurate communication of required actions and information to Supply Chain, Shipping, Quality, and other relevant stakeholders. • Coordinate necessary process flow-downs to support effective execution and timely fulfillment of customer requirements. Performance and Continuous Improvement • Monitor individual and team performance against established key performance indicators (KPIs), maintaining high standards of service delivery and operational excellence. • Identify opportunities to improve customer service processes and participate in continuous improvement initiatives. • Take ownership of assigned projects and support additional responsibilities under the guidance of management and senior colleagues. Safety and Compliance • Follow all Environmental, Health, and Safety (EHS) policies, practices, and standards across the site. • Proactively report observed hazards and recommended improvements to help maintain a safe working environment for yourself and others. What You Will Learn and Gain In this role, you will have the opportunity to: • Gain exposure to global aerospace customer service operations and time-critical AOG support. • Develop customer relationship management, complaint resolution, and problem-solving capabilities. • Strengthen your ability to analyze complex situations, prioritize urgent requests, and make sound operational decisions. • Build experience working with CRM and ERP systems while collaborating with Supply Chain, Shipping, Quality, and other business functions. • Develop cross-functional coordination and continuous improvement skills in a global aerospace organization. Basic Qualifications • Bachelor's degree or, in the absence of a degree, at least six (6) years of relevant work experience. • Experience in customer service, particularly in handling customer complaints, inquiries, and issue resolution. • Strong written and verbal communication, numerical, and analytical reasoning skills. • Proficiency in Microsoft Office applications, particularly Outlook, Excel, PowerPoint, and Word. • Demonstrated ability to analyze information, troubleshoot challenging or uncommon situations, and make sound decisions. • Ability to manage multiple priorities and time-sensitive customer requirements in a high-pressure environment with minimal supervision. • Willingness to work non-traditional shifts, including weekends and holidays. Preferred Qualifications • Experience in the aerospace or manufacturing industry. • Working knowledge or experience with SAP and Salesforce. • Experience in reporting, database management, data manipulation, or VBA. • Strong adaptability and ability to quickly understand new processes, systems, and changing customer requirements. Work Schedule • Shift: 2:30 PM – 11:00 PM • Workdays: Sunday–Thursday or Tuesday–Saturday • Schedule: May include holidays and non-traditional working days, depending on business requirements. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms — This position is managed in the company's applicant tracking system (Req. ID 01883351). Use the "Apply External" button to apply on the company career site.

# 01883351 # ATS import

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