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Full-time ⏳ Short term (< 6 months)

Posted by: J @jda_ATS

Blue Yonder (JDA)

Blue Yonder (JDA) is a software company headquartered in United States. Careers hosted on Workday (seed data).

Location 📍 Monterrey

Timezone 🕒

Posted Date 📅 2026-11-10 03:45

Views 👁️ 4 views

Scope & Impact: • Deliver High-Touch Support: Provide premier application and techno-functional support to strategic Blue Yonder TMS customers by diagnosing and resolving complex SaaS/Cloud solution issues. • Lead Escalations: Drive rapid resolution and Root Cause Analysis (RCA) of high-severity and escalated incidents in collaboration with internal engineering teams and customer leadership. • Deepen Architectural Mastery: Build deep expertise in end-to-end customer solution architectures, custom extensions, SaaS observability tools, and supply chain logistics workflows. • Drive Proactive Stability: Own the health of assigned customer environments—identifying recurring trends, improving service quality, reducing Mean Time to Resolution (MTTR), and accelerating customer adoption and satisfaction. Our Technical Environment: • Core Application: Blue Yonder Transportation Management (TMS) running in enterprise Cloud/SaaS architectures. TMS can be connected to multiple upstream and downstream applications also under scope. • Databases (RDBMS): Oracle and Microsoft SQL Server—writing, reviewing, and tuning complex SQL queries, stored procedures, and execution plans. • Observability & ITSM: AppDynamics and Splunk for real-time application health monitoring, log analysis, and proactive anomaly detection; ServiceNow (SNOW) for case and incident management. • Integrations: REST/SOAP APIs, EDI (X12/EDIFACT/XML), and file transfer protocols supporting carrier collaboration, load tendering, and ERP connectivity. What You’ll Do: • Own Customer Cases End-to-End: Act as the primary techno-functional Point of Contact (POC) for global customer cases, ensuring swift triage, rigorous troubleshooting, and adherence to strict SLA and MTTR targets. • Perform Deep Technical Diagnostics: Analyze product source code, design specifications, database performance, and integration logs to isolate defects and configuration bottlenecks. • Manage & Replicate Environments: Maintain deep awareness of customer-specific customizations and replicate complex scenarios in test environments to validate fixes. • Proactive Trend Analysis: Leverage AppDynamics and Splunk to monitor system health, identify recurring patterns, and eliminate high-impact incidents before they disrupt operations. • Champion Knowledge & Automation: Author Knowledge-Centered Service (KCS) articles for repeatable issues and identify opportunities to automate routine diagnostics and operational tasks. • Collaborate Globally: Communicate with urgency, clarity, and empathy across global teams and customer stakeholders from initial report through final case closure. What We Are Looking For: • Experience & Education: Bachelor’s degree in Computer Science, Information Technology, Industrial/Systems Engineering, or a related STEM field, with 5–7+ years of experience in enterprise software support or techno-functional consulting. • Database Proficiency: 3–4+ years of hands-on experience with Oracle and/or SQL Server, including query optimization, stored procedures, and data troubleshooting. • Domain & Platform Knowledge: Prior hands-on experience with Blue Yonder (JDA) TMS, as well as experience in Supply Chain, Logistics, or Transportation execution systems are a strong bonus. • Integration & Observability Skills: Practical understanding of APIs, EDI concepts, and SaaS monitoring/ticketing tools (Splunk, AppDynamics, ServiceNow, Zabbix, Azure APIM). • Bilingual Communication: Advanced/fluent verbal and written English and Spanish to communicate seamlessly with global customers and executive stakeholders. • Analytical Agility: Strong problem-solving mindset with the ability to rapidly learn new cloud technologies and perform under pressure. Work Model & Shift Expectations: • This role operates within a 24x7 global support model covering enterprise production environments. • Because this role supports mission-critical 24x7 enterprise environments, it operates under a pre-scheduled rotational shift model (which may include daytime, mixed, or night shifts, as well as weekend shift coverage with designated weekly rest days) • Participation in pre-scheduled standby/on-call rotations to support high-severity production incidents (P1) is part of the role’s operational scope. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. — This position is managed in the company's applicant tracking system (Req. ID 263637). Use the "Apply External" button to apply on the company career site.

# 263637 # ATS import

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